• Orders & Support

    We’re here to ensure your shopping experience is smooth and enjoyable. If you have any questions or need assistance with an order, our support team is ready to help.

  • Shipping & Returns

    We want you to love your purchase! Our shipping process is quick and reliable, with options that fit your needs. If your item arrives damaged, defective, or incorrect, contact us with your order number and photos immediately. Approved claims may be resolved with a replacement or refund. Please keep the item until further instructions are provided.

  • Product Info

    Explore the unique features of each product in our collection. From high-quality materials to thoughtful design, we provide detailed information to help you make the best choice.

    Wagellö Comfort⁺

WAGELLÖ CARE

Orders & Support

How can I place an order?

  • Browse our store and select the product, size, and color you would like to purchase. Add your selection to the cart, review your order details, and proceed to checkout.
  • Please confirm that your shipping address and contact information are correct before completing your purchase.

What payment methods do you accept?

  • The payment methods currently available for your order will be displayed securely at checkout.
  • All payments are processed through encrypted payment systems. Wagellö does not directly store your complete payment card information.

How long will it take to receive my order?

  • Orders are typically processed within 2–3 business days after payment has been confirmed.
  • Estimated delivery time is usually 5–12 business days after your order has been processed and shipped. Delivery times may vary depending on the destination, carrier, customs processing, local delivery conditions, and other circumstances outside our control.

Can I track my order?

  • Yes, absolutely! once your order has shipped, tracking information will be sent to the email address provided at checkout.
  • Please allow several days for tracking information to update after it has been issued, especially while the package is moving between facilities, carriers, or countries.

What if I have questions or need assistance with my order?

  • Please contact us through our Contact form or email support@wagellopets.com.
  • For faster assistance, include your full name, order number, checkout email address, and a clear description of your question. Our care team aims to respond within 1–2 business days.

What should I do if my item arrives damaged, defective, or incorrect?

  • Contact support@wagellopets.com in 3 days after delivery and include your order number, a description of the issue, and clear photos of the item and packaging.
  • Once your request has been reviewed, we may offer a replacement or refund without requiring the item to be returned. Please keep the item and do not discard it until our support team provides further instructions.

WAGELLÖ CARE

Shipping & Returns

Do you offer international shipping?

  • We currently ship to addresses within the United States.
  • Please enter your complete and accurate shipping address at checkout. We are unable to guarantee address changes once an order has entered processing or has already shipped.

How long does shipping take?

  • Orders are typically processed within 2–3 business days after payment has been confirmed.
  • Estimated delivery time is usually 5–12 business days after your order has been processed and shipped. Delivery times may vary due to the carrier, destination, customs processing, local delivery conditions, or other circumstances outside our control.

What is your return policy?

  • Eligibility for a return, replacement, or refund depends on the condition of the item, the reason for the request, and when the request is submitted.
  • For hygiene and product-quality reasons, pet beds and comfort items must be unused, clean, and in their original condition unless they arrived damaged, defective, or incorrect.
  • Please review our Return & Refund Policy for complete terms and eligibility requirements.

How do I request a return, replacement, or refund?

  • Contact us at support@wagellopets.com and include your order number, checkout email address, reason for the request, and any relevant photos.
  • Our care team will review your request and provide the next steps. Please do not send an item back or discard it before receiving instructions from us.

What if my order arrives damaged or there is an issue with the product?

  • Please contact support@wagellopets.com as soon as possible with your order number, a description of the issue, and clear photos of the item and packaging.
  • Please keep the item until our care team confirms whether it may be discarded.

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